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Turn and Face the Strange

Turn and Face the Strange

Human resources, Professional Development, Search and Hire, Self-awareness

Unlike most of my articles for Nonprofit Notes, this one is not for my colleagues who are nonprofit professionals or experienced volunteers. This article is for you if your career has taken a different path, but you are wondering if a job in the nonprofit sector might...
Cultivating A Culture of Learning

Cultivating A Culture of Learning

Board Development, Leadership, Organizational Development, Self-awareness

Some of the most effective leaders I know make learning a priority: for themselves, for their teams, and for their organizations. Skillful leaders tend to be naturally curious about new ideas and different perspectives. They have vision and opinions, for sure, but...
Money Matters. Or Rather, Your Perception About Money is What Matters, Part 1

Money Matters. Or Rather, Your Perception About Money is What Matters, Part 1

Fundraising, Leadership, Self-awareness

We’ve all been there, but sometimes it really hits you that, as fundraisers, you’re asking a major donor for a large gift, the size of which is not something you would ever be able to make yourself.  I remember, early in my fundraising career asking a donor for a...
I am firm, you are obstinate, he is a pig-headed fool

I am firm, you are obstinate, he is a pig-headed fool

Leadership, Managing Conflict, Organizational Development, Self-awareness, Vision

In Collaborating with the Enemy, author and facilitator Adam Kahane shares a meaningful anecdote about the challenges of navigating conflict, especially where people have longstanding reasons for distrust and disagreement. In the early 1990’s, as South Africa started...
The Art & Heart of the 3-Part Apology

The Art & Heart of the 3-Part Apology

Leadership, Managing Conflict, Self-awareness

Apologizing. Just the word itself can make us feel nervous. Why is that? For most of us, it’s because apologizing comes with the realization that we’ve done something wrong. We’ve made a mistake. We’ve hurt someone’s feelings. Or we’ve made a misstep that creates...
Customer Service – The New Super Power!

Customer Service – The New Super Power!

Fundraising, Leadership, Self-awareness

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. – Maya Angelou I admit it.  When it comes to customer service, I’m a stickler.  And when I experience poor...
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